Website Usage + Supply & Ordering of goods & Services

Effective date: February 11, 2019

Blueberry Hearing Limited (“us”, “we”, or “our”) operates the website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the Terms & Conditions for the Website Usage & Ordering of Goods & Services

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Blueberry Hearing Limited’s relationship with you in relation to this website. These terms & conditions also apply to the supply of goods & services including hearing systems and accessories.

If you disagree with any part of these terms and conditions, please do not use our website.


  • The term ‘Blueberry Hearing Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 18 Bankes Avenue, Orrell, Wigan, WN5 8HU, England, United Kingdom.
  • Our company registration number is 11268728, England, United Kingdom.
  • The term ‘you’ refers to the user or viewer of our website.

Terms of Use of the Website

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: see below in the section ‘Data: Information Collection and Use’.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/ or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Data: Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Blueberry Hearing Limited uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Supply & Ordering of goods & Services

Transfer of Goods Ownership

All ordered items remain the sole property of Blueberry Hearing Ltd. until full payment for these items has been received and cleared.

Ordering & Timeline

  • Final arrangements for delivery of your hearing system will be made at the time of ordering.
  • Behind the ear hearing aids are supplied and fitted usually within 2 weeks from ordering if they are in stock.
  • In the ear hearing aids are supplied and fitted within 3 weeks from ordering as they are manufactured to the specific shape of the patient’s ears.

Money Back Guarantee

  • We offer a 30-day money back guarantee.
  • If for any reason you are not satisfied with the hearing system, provided the system is returned within 30 days of fitting date (in substantially the same condition you originally received it: complete with packaging and all accessories), we will give you a full refund of the sale price.
  • This does not affect your statutory rights

Feedback & Complaints Procedure

  • If you are not satisfied with the service you have received, please use the contact form provide on the ‘Contact Us’ page of this website and describe the nature of your queries
  • Please use the same form to let us know of any other feedback that you might have
  • If you have any further queries, please consult our ‘Feedback & Complaints Procedure’ or contact us either by phone, email or letter at the information published at the bottom of this page

Follow-up & Rehabilitation Appointment

  • After the fitting of a hearing system, a period of rehabilitation is necessary.
  • Your Audiologist will book an appointment at your convenience within a few weeks after your fitting.
  • The confirmation of your appointment will be agreed with your Hearing Aid Audiologist to fit with your progress.
  • Subsequently, your system will be serviced at your annual check-up for the lifetime of your Hearing Aids which is on average between 4 & 6 years

Batteries & Accessories

  • Your batteries’ orders will be available via our website ordering system or you can order them by phone or email using the contact details at the head of the front of this form
  • Any other accessories & consumables are available via our e-store on our website:

Servicing & Warranties

  • All our hearing aid systems are supplied with a 2 years manufacturer’s warranty from the fitting date against component failure through normal wear & tear.
  • This limited warranty covers manufacturing and material defects in the hearing instrument itself, but not accessories such as remote controls, TV streamers, batteries, tubing, wax filters etc.
  • There are instances where the limited warranty does NOT apply.
  • These include for example where problems arise due to improper handling or care, accidents, repairs made by an unauthorised party, incorrect adjustments, physical changes to the ear and damage due to foreign objects entering the device.
  • The above warranty does not affect any legal rights under applicable national legislation governing sale of consumer goods.
  • Our ongoing service includes maintaining regular aftercare and we offer a repair service. This service is offered for the life of the hearing aids which is on average 4 to 6 years.

Accidental Damage, Loss & Theft Insurance

  • Blueberry Hearing Ltd does not operate a theft and loss insurance scheme for any instrument/ goods supplied.
  • We therefore kindly request that our patients/ clients have alternative arrangements if a theft and loss Insurance scheme is deemed necessary. (Contact your insurance broker for further detail)

Changes to these Terms & Conditions

You are advised to review these Terms & Conditions periodically for any changes. Changes to these Terms & Conditions are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms & Conditions, please contact us: